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An independent body reviewing Toyota's quality control improvements in Japan told the company its measures will be effective, TMC told Dow Jones today. However, the group also suggested Toyota take additional steps, such as increasing information-sharing between divisions.
The Union of Japanese Scientists and
Engineers (JUSE)
and four experts appointed by the organization presented a report of
their
review to Toyota. This is JUSE's first report since Toyota asked the
body to
examine measures outlined by the automaker's global quality committee on
March
30.
The report praised TMC
for enhanced
capabilities for gathering and analyzing overseas customer information,
including complaints submitted to NHTSA. The group also commended the
company
for assigning design responsibility for crucial parts, such as gas
pedals, to
single divisions instead of spreading it across several areas.
At the same time, JUSE said Toyota's
quality-related divisions could work more closely with its legal
division.
Toyota's after-sales service staff, which deals directly with customers,
could
also work with design and R & D staff to better reflect customer
needs.
Toyota will review its progress in measures adopted at the suggestion of JUSE at its second global quality meeting to be held in October.